Your online appointment
Go to your online consultation
Choose the psychologist you have an appointment with. On the next page, you open the video room and give the browser access to your camera and microphone.
Choose your psychologist
Choose the psychologist named in your booking confirmation.
How to enter
You do not need an account. The browser guides you through a short technical test before you knock.
- 01
Choose your psychologist
Go to the page for the psychologist you have an appointment with.
- 02
Open the video room
Select the button on the page. The video room is only activated when you open it yourself.
- 03
Enter your name and test
Allow camera and microphone access, enter your name, and check video and audio.
- 04
Knock and wait
Your psychologist can see that you are ready and admits you at the agreed time or shortly afterwards.
Your online appointment
Get ready
A short preparation makes the start of your appointment calmer.
- Find a private, undisturbed room.
- Use an up-to-date version of Chrome, Safari, Edge or Firefox.
- Connect to power or make sure your device is charged.
- Close programs that are already using your camera or microphone.
- Keep paper, a pencil and any agreed materials nearby.
If the technology is not working
Try these simple steps first. They solve most problems without interrupting your course of treatment.
No video or audio
Check the browser's camera and microphone permissions and select the correct device in the video room settings.
The room does not open
Reload the page, close other video tabs, or try another up-to-date browser.
Unstable connection
Move closer to your router, pause heavy downloads, or switch to another internet connection if possible.